Candle FAQ's
Frequently Asked Questions
How do I track my order?
You can track your order by clicking the tracking link in your shipping confirmation email, or by logging into your account on our website and viewing your order history.
What is your return policy?
We offer a 60-day return policy. If you're not satisfied with your purchase, you can return it within 60 days for a full refund.
How long does shipping take?
Shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international orders.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
How do I contact customer support?
You can contact our Voyage Services crew by emailing info@clubvoyage.shop
Are your products eco-friendly?
Yes, we strive to make all our products as eco-friendly as possible, using sustainable materials and environmentally responsible manufacturing processes.
Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible.
Do you have a loyalty program?
Yes, we have a rewards program where you earn points for every purchase. These points can be redeemed for discounts on future orders.