Deckplans FAQ's

Our Deckplans are designed to guide you through a seamless support journey, just like navigating the decks of a luxurious cruise ship. Whether you're exploring our scents, managing your Voyage+ subscription, or learning about our eco-friendly practices, our intuitive FAQs are here to help you every step of the way.Our Deckplans are crafted with you, our valued voyager, in mind. We aim to make your experience as delightful and hassle-free as possible, so feel free to explore and let us know if there's anything else you need. Happy cruising! 🛳️✨

Main Deck: General Information

Start your journey with general information about Club Voyage and our offerings.

What is Club Voyage?

Club Voyage is a cruising-themed candle brand that brings the essence of tropical destinations to your home through unique scents inspired by your favorite cruise locales.

How can I contact Club Voyage?

You can reach us at info@clubvoy.shop or call us at 623-265-2329. We're also active on Instagram @clubvoy_.

Where is Club Voyage based?

We are proudly based in Minneapolis, Minnesota

What are your shipping options?

We offer standard and expedited shipping options. Free shipping is available for Voyage+ members.

Do you have a loyalty program?

Yes! Join our #NautiPerks rewards program today and earn points for every purchase that you can redeem on all future orders.

Scent Deck: Product Information

Dive into the details of our signature candle scents, crafted to bring the essence of your favorite cruise destinations right to your home.

What scents are available in the Club Voyage collection?

Our signature scents include Mexican Riviera, Miami Nights, and Alaskan Borealis, each capturing the essence of their namesake destinations.

How long do Club Voyage candles typically burn?

Our 8 oz. candles have an approximate burn time of 40-50 hours.

Are Club Voyage candles made with natural ingredients?

Yes, all our candles are made with 100% soy wax and recyclable packaging.

Can I customize the scent of my candle?

Voyage+ members have the option to customize scents as part of their subscription benefits.

How do I care for my Club Voyage candle to ensure the best experience?

Trim the wick to 1/4 inch before each use and allow the wax to melt to the edge of the container on the first burn to prevent tunneling.

Voyage+ Deck: Subscription Service

Discover the benefits of our exclusive subscription service, including customizable scents and special member perks.

What is Voyage+?

Voyage+ is our monthly subscription service offering discounts, free shipping, and customizable scents for members.

How can I sign up for Voyage+?

You can sign up on our website by selecting the Voyage+ subscription option and following the prompts.

Can I skip a month or cancel my subscription?

Yes, you can easily manage your subscription preferences through your account dashboard.

What are the benefits of being a Voyage+ member?

Members enjoy exclusive discounts, free shipping, and the ability to customize candle scents.

How do I update my subscription details?

Log into your account on our website and navigate to the subscription section to update your details.

Sustainability Deck: Eco-Friendly Practices

Learn about our commitment to eco-friendly practices and how we're working to make every voyage a greener one.

What materials are used in Club Voyage candles?

Our candles are made with 100% soy wax and packaged in recyclable materials.

Are your products cruelty-free?

Yes, all our products are cruelty-free and made with ethically sourced ingredients.

How does Club Voyage contribute to sustainability?

We prioritize sustainable sourcing, use recyclable packaging, and continuously seek ways to reduce our environmental impact.

Do you have any sustainability certifications?

While we haven't obtained formal certifications yet, we are committed to eco-friendly practices and are exploring certification options.

Can I recycle the candle jars?

Absolutely! Our candle jars are designed to be easily recycled or repurposed.

Captain's Deck: Order Issues and Returns

Find solutions to any order issues or return inquiries, ensuring smooth sailing with every purchase.

How can I track my order?

Once your order ships, you'll receive a tracking number via email to monitor its progress.

What is your return policy?

We accept returns within 60 days of purchase, provided the items are unused and in their original packaging.

How do I initiate a return?

Contact our support team at info@clubvoy.shop with your order details, and we'll guide you through the return process.

What should I do if I receive a damaged item?

Please contact us immediately with photos of the damage, and we'll arrange for a replacement or refund.

Can I change or cancel my order after it's been placed?

If your order hasn't shipped yet, contact us as soon as possible, and we'll do our best to accommodate your request.